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 Shipping and Delivery

Effective Date: 24/11/2024

At DK Infotech, we are committed to providing timely and efficient delivery of our digital services, including web development, SEO optimization, logo designing, and payment gateway solutions. This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of our services.

1. Nature of Delivery

All services provided by DK Infotech are delivered electronically or through online platforms. No physical shipping is involved. Delivery methods may include:

  • Email communication
  • File transfer via cloud-based services (e.g., Google Drive, Dropbox, or WeTransfer)
  • Access through project management platforms (e.g., Trello, Asana)
  • Live implementations or updates directly on your hosting/server

2. Delivery Timelines

The timelines for service delivery are determined based on the scope of the project and agreed upon during the project initiation phase.

  • Project-Based Deliverables: Delivery timelines will be outlined in the project contract or proposal.
  • Revisions & Updates: Timelines for revisions depend on the nature of the request but typically range between 1-5 business days.

Delays, if any, will be communicated promptly along with the revised timelines.

3. Delivery Confirmation

Once a service is delivered, we will notify you via:

  • Email (with deliverables attached or access links shared)
  • A detailed delivery report for live updates or implementations

You will also have the opportunity to review and confirm the completion of services.

4. Customer Responsibilities

To ensure seamless delivery, you are required to:

  • Provide accurate and complete information at the start of the project.
  • Respond promptly to communication or requests for additional details.
  • Ensure that the necessary access (e.g., hosting credentials, CMS login) is provided securely.

5. Refunds for Non-Delivery

In the rare event that we fail to deliver the agreed services, you may be eligible for a refund as outlined in our Refund Policy. However, no refunds will be issued for delays caused by:

  • Lack of communication or response from the client.
  • Inaccurate or incomplete information provided by the client.

6. Revisions & Post-Delivery Support

After delivery, clients may request revisions based on the agreed terms in the service contract. These revisions must be requested within the specified revision period, typically [insert duration, e.g., 14 days].

7. Contact Us

If you have questions about the delivery of your project or encounter any issues, please contact us:

DK Infotech

Email: Dkinfotech.xyz@gmail.com

Phone: +919259678861